FREQUENTLY ASKED QUESTIONS
On the Lovingo website, we try to offer you a maximum of photographs so that you can choose your sex toys comfortably at home.
Our photographs illustrate our products in the right light so that the colours are very close to reality, obviously depending on your screen, these colours may vary.
After placing an order with Lovingo, you will receive an email with your detailed invoice. Your contact details will be presented as well as your shopping list, the prices and the total of the order with the details of the delivery charges.
It is useful to keep this invoice for your returns or guarantees, as you will be asked for it for any exchange or refund.
Yes, returns are possible. Did you make a mistake in your order? Don’t worry, just inform us as soon as possible via the chat on the site or by email via the contact form.
In order for our staff to be able to respond quickly, please give us as much information as possible: order number, your full name and the name of the item to be exchanged or refunded.
In France, the consumer has 14 days to exchange or reimburse an item. Please see our terms and conditions for more details.
Absolutely, an item that is out of stock will be put back in stock as soon as possible.
We always make sure that we have many items in stock. If you are looking for a particular item, you can let us know via the chat or contact form.
We will be delighted to hear about your sextoy wishes!